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Conducting Investigation

Investigation in system is a multistep process.

1. Answering to Investigation questions (Optional)

2. Identifying Contributing Factors

3. Identifying WHYs for selected Contributing Factor

4. Choosing Root Cause among WHYs and classifying root cause.

5. Recommending Action Plans on Root Causes.

Answering to Investigation questions

This step is optional depending upon your system’s current configuration. As an investigator, you would have to answer few additional questions.

You can do that by clicking on