New and Improved Features
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Configurable: Yes
- Title: Enable Vehicle Incident Type
- Public/Private: Private
- Default: No
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Configurable: Yes
- Title: Display Vehicle Accident Rate KPI
- Public/Private: Public
- Default: No
Existing System:
- The Vehicle Incident Metrics do not capture the 'Vehicle Accident Rate'.
Purpose:
- Add a new KPI 'Vehicle Accident Rate' to the 'Vehicle Incident Metrics'.
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Configurable: Yes
- Title: Enable Confidential Incident Feature
- Public/Private: Private
- Default: Yes
Existing System:
- Does not have the feature to hide any incident that requires privacy. So such type of incidents are deleted from the system (if already reported) and managed elsewhere to avoid disclosure.
Purpose:
- Introduce a new feature so as to maintain the Confidential Incidents in the application with limited access to the authorized users.
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- An Incident can be categorized as confidential at any stage in the Incident workflow (Example: During Incident Reporting, Incident Detail Report is completed, Investigation is in progress or completed, etc.).
'Record Level Security' permission
- When the Custom Setting for this feature is turned ON, a new permission 'Record Level Security' will be shown in the Permission screen.
- Users having this permission will be able to see the 'Confidentiality Details' section in the Reporting screen.
Incident Reporting screen
- A new section 'Confidentiality Details' will be shown in the Reporting screen if user has the 'Record Level Security' permission.
- This section will have two fields:
- Would you like to make this incident confidential?
- Authorized Team
- If the user selects 'Yes' then it will throw a confirmation alert as shown below.
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- Clicking on the 'Ok' button in the confirmation alert will close the popup and display the 'Authorized Team' field (with the logged in user name by default).
New Notification for Confidential Incident
- An immediate notification will be sent to the authorized users when an incident is made confidential.
Incident Summary Screen
- Only Authorized users will be able to access the Incident Summary page for a Confidential Incident either by navigating through the list screen or notification link.
- A new label 'Confidential Incident' will be shown on the Incident Summary screen. This will have 'Yes' or 'No' based on the response selected in the Reporting screen.
- 'Email Incident Summary' link in the Incident Summary screen will be disabled for the Incidents categorized as confidential (even if the authorized user has the permission for emailing Summary Report).
- Authorized users can download different Reports from the Summary Screen - Incident Summary Report, Vehicle Claim Report, Claim Report, etc.
Manage Incident List Screen
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- 'Case Number' link will be disabled.
- 'Incident Title' will be masked with text 'Confidential'.
- 'Date Occurred' column will show the details.
Action Item List Screen
Authorized Users and Unauthorized Users:
- Incident ID column will show the confidential incident icon.
- Data in the column 'Incident Title' will be masked with text 'Confidential' for all the Action Items linked to the confidential incident.
- Data in all the other columns will remain as-is.
Action Item Details Screen
- Data shown in the field 'Source Title' will be masked with text 'Confidential' for the action items linked to the confidential incidents.
Calendar > Manage Action Items List Screen
- Data in the column 'Source Title' will be masked with text 'Confidential' for all the Action Items linked to confidential incidents.
- 'View Incident Details' link in 'Reference' column will be disabled for the Action Items linked to confidential incidents.
- Data in all the other columns will remain as-is.
Incident Summary Report
- 'Confidentiality Details' section will show the Authorized Team details.
Notifications
- All the Incident Notifications (which includes Immediate notifications, Daily notifications for Location and Module) will be suspended for the Incidents marked as Confidential.
*Note: This suspension will be applicable from the point of time when the incident is saved as confidential.
- Only Action Item notification will be triggered for a confidential incident.
Impacts: Mobile, Application Reports, RC, Cognos, Outbound API
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