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titleWhy are the values highlighted in the Metrics screen?
Values in the Metric Screen will be highlighted in Yellow when they are a result of a system estimation. For a step-by-step guide click the following link Working with Report Metrics


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titleHow to Add/Update lost of time?

Lost time would be added/updated in their the Case Progression Tracking section. For a step-by-step guide click the following link Changing the Case Classification in Case Progression



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