We can add a new Primary Reason Category to existing category by clicking on Add button.
Step-by-step guide
- Click on Setup.
- Click on Module Setup.
- Click on BBS Module.
- Click on Primary Reason hyperlink. The Primary Reason Category screen will appear.
5. Click on the Name of the Primary Reason hyperlink.
6. Edit/Change the Name or Status.
7. Click on Save.
8. Click on ok to confirm.
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