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Product Level
New Features
Usability Changes
Improvements
Configurable
None
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Configurable: No
Title: NA
Public/Private: NA
Default: NA
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Existing System: Currently,
we have the validation on case status only when creating a new case progression.
Purpose: To ensure every case is closed only when all required case progression data is filled in.
Enhanced System:
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and, we are allowing users to change case status to Closed even without the case progression dates.
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Purpose: To eliminate inconsistencies in metric data calculations.
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Enhanced System:
Users would be restricted from changing the case status without adding Last day for the latest case progression.
This validation is similar to what we have when we add a new case without a date entered for the previous case.
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