New and Improved Features

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PMP-101119 PMP-101119

PMP-101119 As a System Admin I want the ability to lock an incident to preserve the incident details and investigation data

Configurable: Yes

• Title: Enable Incident Locking
• Public/Private: Private
• Default: No

Existing System: 

• Does not have the functionality to lock the incidents based on Incident Status and information can be modified at any point in the workflow. 

• This inability to restrict users from modifying incident information, especially at later stages of the workflow leads to data integrity issues.

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Note: Incident locking is currently not available in Mobile in this version . Customers using Mobile Pro should not enable this featureyet.

Impacts: Insight

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