Step-by-step Instructions:
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Browser Compatibility Guide
If you are using Internet Explorer, make sure that compatibility view is not enabled for ProcessMAP. The system requires correct settings to be in place for the Internet Explorer browser which can be set using the below steps:
- Select Tools from the top of your browser.
NOTE: If you do not see Tools, please press the Alt button on your keyboard for it to appear.
- Select Compatibility View Settings.
- The three questions displayed at the bottom of the window should not be checked. If they are, please unselect all of them.
- The window for the added websites should not contain com or pmapconnect.com. If either of these websites is in the list, please select it by clicking on it once and click the Remove button.
- Click Close.
- The browser should refresh automatically with the new settings.
| GOOGLE CHROME™ | MICROSOFT® EDGE CHROMIUM | MICROSOFT® INTERNET EXPLORER | MICROSOFT® EDGE (NON-CHROMIUM) | MOZILLA FIREFOX | APPLE SAFARI | |
|---|---|---|---|---|---|---|
| ProcessMAP Web | Supports latest stable browser version | Supports latest stable browser version | IE 11 only | Not supported | Not supported | Not supported |
| Info | ||
|---|---|---|
| ||
The browser vendors are upgrading their own browsers. Please check with the browser vendor for the latest version available. |
*NOTE, ProcessMAP ends Internet Explorer support from v22.1 (April’22) Release, primarily keeping security issues as a major concern from this old browser..
Make sure that the ProcessMAP url as well as the Insight Plus url (https://insightplus.processmap.com) is added to the trusted sites section of the browser. Also ensure that the clients IT systtem system admin has white-listed the ProcessMAP and Insight Plus urls URLs as well.
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