Administrators will use this document for guidance in adding a new root cause record to the Root Causes list within the Incident Management module.
Step-by-step guide
- Click on the Setup Icon.
- Click on the Module Setup Icon.
- Click on the Incident Management Menu Item.
4. Select the Root Causes menu item in Incident Management Lookup Values.
5. Click on the Add +New Button.
6. Complete the Details in Root Causes screen and click on the Save Button.
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