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  1. Click on the Setup Icon.
  2. Click on the Module Setup Icon.
  3. Click on the Incident Management Menu Item.


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4. Select the Root Causes menu item in Incident Management Lookup Values.


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5. Click on the +New Button.


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6. Complete the Details in  Root Causes  screen and click on the Save Button.


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Filter by label (Content by label)
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cqllabel in ( "kb-how-to-article" , "rootcause" , "rootcauses" ) and type = "page" and space = "KB"
labelskb-how-to-article

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