New and Improved Features 

Product Level Change

• No items

Configurable

• PMP-92257: Add a new field Vehicle Incident Types
• PMP-92525: Add a new KPI to the Vehicle Incident Metrics
• PMP-93463: Confidential Incident

PMP-92257:  Add a new field Vehicle Incident Type

Configurable: Yes

• Title: Enable Vehicle Incident Type
• Public/Private: Private
• Default: No

Existing System: 

• Doesn't have a field to classify the Vehicle Incident Type.

Purpose: 

• Add a new field Vehicle Incident Type to the Reporting screen and Vehicle Claim form.

Enhanced System:

Reporting Screen

• A new field 'Vehicle Incident type' has been added to the Reporting screen.
• It is a dropdown field and the values can be configured from the Module Setup.
• This field can be mandatory/optional based on the Custom Setting.

 Incident Detail Report Notification Template

• 'Vehicle Incident Type' field has been added to the Incident Detail Report Notification template and will be shown when the Custom Setting is turned ON.

Claim Form

• 'Vehicle Incident Type' field has been added to the Claim Form and will be shown based on the Custom Setting.

Module Setup

• 'Incident Types' lookup has been added under the 'Vehicle Accident Lookup Values'.
• This lookup will be shown only when the Custom Setting key is turned 'ON'.

Impacts: Mobile, Reports, RC, Cognos, Outbound API

Back to top

PMP-92525:  Add a new KPI to the Vehicle Incident Metrics

Configurable: Yes

• Title: Display Vehicle Accident Rate KPI
• Public/Private: Public
• Default: No

Existing System: 

• The Vehicle Incident Metrics do not capture the 'Vehicle Accident Rate'.

Purpose: 

• Add a new KPI 'Vehicle Accident Rate' to the 'Vehicle Incident Metrics'.

Enhanced System:

• The new KPI 'Vehicle Accident Rate' has been added under the 'Incident rate' section.
• Vehicle Accident Rate = (Number of Vehicle Accidents*1,000,000)/Miles Driven

Impacts: Outbound API, Cognos

Back to top

PMP-93463: Confidential Incident

Configurable: Yes

• Title: Enable Confidential Incident Feature
• Public/Private: Private
• Default: Yes

Existing System: 

• Does not have the feature to hide any incident that requires privacy. So such type of incidents are deleted from the system (if already reported) and managed elsewhere to avoid disclosure.

Purpose: 

• Introduce a new feature so as to maintain the Confidential Incidents in the application with limited access to the authorized users.

Enhanced System:

• An Incident can be categorized as confidential at any stage in the Incident workflow (Example: During Incident Reporting, Incident Detail Report is completed, Investigation is in progress or completed, etc.).

'Record Level Security' permission

• When the Custom Setting for this feature is turned ON, a new permission 'Record Level Security' will be shown in the Permission screen.
• Users having this permission will be able to see the 'Confidentiality Details' section in the Reporting screen.

Incident Reporting screen 

• A new section 'Confidentiality Details' will be shown in the Reporting screen if user has the 'Record Level Security' permission.
• This section will have two fields:
  • Would you like to make this incident confidential?
  • Authorized Team

• If the user selects 'Yes' then it will throw a confirmation alert as shown below.

• Clicking on the 'Ok' button in the confirmation alert will close the popup and display the 'Authorized Team' field (with the logged in user name by default).

New Notification for Confidential Incident

• An immediate notification will be sent to the authorized users when an incident is made confidential.

Manage Incident List Screen

 Authorized Users:

• 'Incident ID' link remains enabled with complete data shown in all the columns of the grid.
• Authorized users will be able to delete a confidential incident if they have the required delete permission.

 Unauthorized Users:

• 'Incident ID' link will be disabled.
• 'Incident Title' will be masked with text 'Confidential'.
• 'Incident Reported As' and 'Incident Date' column will show the details.
• Unauthorized users cannot delete the confidential incident record even if they have the delete permission.    

Impacts: Mobile, Application Reports, RC, Cognos, Outbound API

Back to top