Changing the Case Classification in Case Progression

Step-by-step guide

1. Click on the Modules Icon.
2. Click on the Incident Management Menu Item.
3. Click on the Case Management Menu Item.

4.Select the Case Number from the Incident List.

5.  Select the Case from the Case Progression Tracking,  Field.

6. Select the required case type and complete the mandatory fields.

7. Click on the Save Button.

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